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Empathise with how they are feeling 

Young people need to know that you understand how they are feeling.

DO NOT be judgemental or shocked by what they say. This will signal that it is not OK to talk about these things and they may be less open.

Empathise with how they are feeling. Acknowledge that they are feeling distressed and that they must be feeling really bad.

Reassure them that things can change. They have made an important step by talking with you today.

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Last updated: 24 April, 2018